What is an AI receptionist and how does it work?+
An AI receptionist is a virtual front-desk agent powered by BotNira's large-language-model engine that answers customer phone calls, WhatsApp messages, SMS, emails and website chats on your behalf, 24/7. BotNira is trained on your business description and FAQs, so it answers only with your information — no hallucinations. It can book appointments, capture leads, and hand off to a human when needed.
Can BotNira answer phone calls instead of a real receptionist?+
Yes. BotNira connects to a business phone number and answers inbound calls in natural voice, handles customer inquiries, and books appointments. Voice calling uses prepaid minutes included in every plan, with auto-pause when you hit your limit so you never get a surprise bill.
How does BotNira integrate with WhatsApp Business?+
We use the official Meta WhatsApp Cloud API via Embedded Signup. In about 90 seconds you connect your WhatsApp Business number, and BotNira auto-wires the webhook, subscribes to message events, and goes live. Your conversations appear in a unified Inbox alongside web chat and SMS.
How much does BotNira cost per month?+
BotNira offers four monthly plans in USD: Basic $29 (1,000 AI messages, WhatsApp + Web + Email only), Starter $49 (100 voice min + 2,000 AI messages), Growth $149 (500 min + 8,000 messages), and Pro $399 (1,500 min + 25,000 messages). Starter and above include every channel — phone, WhatsApp, email, SMS, and web chat. Top-up packs are available from $125 and never expire. Every new vendor gets a 5-day free trial with no credit card required.
Is my customer data safe with BotNira?+
Yes. BotNira keeps each business in a separate workspace, and customer data never crosses between vendors. Messages are encrypted in transit (TLS 1.3), stored with role-based access, and only the minimum data needed to generate a reply is shared with our AI engine. See our Privacy Policy for full details.
Can I try BotNira for free before I pay?+
Absolutely. Every new signup gets a 5-day free trial on the Web Widget and WhatsApp channel — up to 100 AI messages, no credit card required. Voice, Email and SMS unlock automatically when you subscribe to any paid plan.
How does BotNira compare to traditional call center software?+
Traditional call centers charge per-agent ($200–$500/seat/month) and only cover phone calls. BotNira is a single unified AI that covers phone, WhatsApp, email, SMS, and web chat at a flat monthly rate starting at $49, with no per-seat pricing. It scales instantly — answer 1 call or 1,000 concurrent conversations without hiring more staff.
Does BotNira work for multi-location businesses and agencies?+
Yes. BotNira is built for agencies and multi-location businesses: a single superadmin can onboard and manage dozens of businesses (vendors), each with their own isolated workspace, bot training, phone number, and analytics. Agencies use BotNira to resell AI receptionist services to their own clients under their own brand.
What languages does BotNira support?+
BotNira speaks every major world language out of the box — English, Spanish, French, German, Portuguese, Italian, Hindi, Arabic, Chinese, Japanese and 90+ others. You train it once in your own language and it responds in whatever language your customer writes in.
Can a human take over a conversation if the AI can't help?+
Yes. Every conversation across every channel lands in a unified Inbox. Your team can jump in at any time, type a reply directly, and it goes back to the customer through the same channel (WhatsApp, web chat, etc.). You get full human-in-the-loop control without abandoning the AI's speed.